Gold Line Telemanagement Inc., together with
its related companies and affiliates (collectively “Gold Line”) is committed to
the highest standards of protection for the personal information and privacy of
in line with the requirements of the Personal Information Protection and
Electronic Documents Act. By accessing this website and/or engaging the
services of Gold Line, the user expressly consents to the collection, use
and/or disclosure of personal information in accordance with the Gold Line
Collection of Personal Information:
Personal information that is collected by
Gold Line includes information about an identifiable individual such as the
individual's name, address, e-mail and telephone number as well as their
financial information (like account or credit card numbers). Although personal
information will be predominately collected from the individual, personal
information may also be obtained with the consent of the individual from other
sources (i.e. credit bureaus, financial institutions, etc). Nevertheless, any
information obtained from such other sources will be subject to Gold Line's
him/herself. General contact information is used to send products, information,
fulfill orders or get in touch with users, if necessary, to solve problems.
Financial information is used to check the user's qualifications and bill the
user for products and services ordered by the user.
(a) Linked Sites and Affiliates:
Personal information collected from Gold
Line's affiliates, agencies and related institutions may also be combined with
information obtained online at Gold Line's website or at any of Gold Line's
customer service centers. Personal information collected may also be
transferred both domestically and internationally to enable Gold Line to more
effectively manage its customer information and to provide more efficient
service tailored to the unique needs of its customers.
Gold Line uses "cookies" to
electronically collect information about the individuals who access the Gold
Line website. Information collected via "cookies" includes the response
rate to banners that appear on our site, the service provider of the
individuals accessing the site as well as their browser type (e.g. Netscape,
Explorer, etc), and other statistical information regarding your usage of our
services. Such information allows Gold Line to assess the effectiveness of
certain promotions and special offers available on the Gold Line website and to
further accommodate the site to better suit the needs of the individuals who
use it and help us improve the services available.
Use of Personal Information:
(a) By Gold Line:
Personal Information collected by Gold Line
will be used to deliver services provided by Gold Line to its customers, verify
customer identity, ensure proper billing information and measure customer
interest in various services. Personal information may also be used by Gold
Line or its affiliated or related companies to contact the customer regarding
customer service issues, surveys, marketing or about special offers or
promotions that may interest the customer.
Gold Line may use customer identifiable
information to investigate and help prevent potentially unlawful activities
that threaten the integrity of service or the network, or otherwise violate
Gold Line’s terms and conditions.
Except as provided herein, Gold Line will
not collect, use or disclose any personal information without first obtaining
the consent of the individual customer to such collection use and disclosure.
Gold Line will make every reasonable effort to ensure that the individual is
advised of the purposes for which the personal information will be used.
Further, Gold Line will only use the personal information for the purposes for
which it was originally collected.
Except as provided herein, Gold Line will
never use personal information collected for a purpose other than the one under
which it was originally collected without first obtaining consent of the
individual for such alternate use. Furthermore Gold Line will not release any
personal information of a sensitive nature (i.e. gender, race, nationality,
etc.) without the express consent of the individual to such release.
(b) Disclosure to Third Parties:
Except as provided herein, Gold Line will
not share the personal information of its customers with third parties except
where such disclosure is consented to and except where such disclosure is
necessary in responding to the customer's request for products or services. In
such cases and where ever possible Gold Line will request consent to third
party disclosure at the time the personal information is collected.
(c) Disclosure required by law or under
Gold Line will access, collect and/or
disclose personal information where required to do so by law pursuant to a
search warrant, court order or other valid legal request, or under special
circumstances where there exists a good faith belief that such access,
collection and/or disclosure are warranted. Examples of such special
circumstances of collection and disclosure include medical or security reasons.
Gold Line may also disclose personal information to collection agencies for the
purposes of collecting on accounts owing to Gold Line.
Control of Personal Information and
Any individual may withdraw consent at any
time, subject to legal or contractual restrictions and reasonable notice. The
individual will be informed of the implications of such withdrawal on services
provided by Gold Line or its affiliates as applicable.
Mobile App Contacts
This part of the privacy statement describes how GLTalk collects and uses the contact information you provide by granting the contacts access permission in the GLTalk Mobile Application (the “App”). It also describes the choices available to you regarding our use of your information and how you can access and update this information.
GLTalk may access the following personal information from your address book:
Contacts’ postal address
GLTalk uses this information to populate your Contacts data in the App.
To import your favorite contacts into the QuickDial list, if you also enable the “Busy Lamp Field” feature on a contact, the favorite contact’s number (URI) will be included in your SIP traffic, but will not be stored anywhere.
Enable the Smart Contacts feature, which helps you to make free calls and enjoy seamless communication with other users with SIP accounts on the same provider.
If your SIP account is configured to use the Smart Contacts feature, we securely upload your contacts to the server in order to recognize GLTalk Application users among your contacts.
We will only use your Contacts information for the specific reason for which it was provided to us.
You can execute your right to erase the collected contact data by uninstalling the GLTalk application at any time.
For any questions regarding contact information usage in the GLTalk application, please contact Support by sending an email to email@example.com.
Accuracy of and Access to Personal
Gold Line strives to keep the personal
information of its customers accurate, up-to-date and complete for the purposes
for which it is to be used. In this regard Gold Line customers can access their
personal information at any time by contacting Gold Line's Customer Service and
submitting a written request for such access. Gold Line will provide the
individual with particulars as to the disclosure of his/her personal
information and shall provide the individual with access to that information.
The individual will be able to challenge the accuracy and completeness of the
information and have it amended as appropriate.
To gain access to personal information held
by Gold Line the individual making the request will be required to provide
sufficient information to permit Gold Line to provide an account of the
existence, use and disclosure of the personal information. In particular,
verification of identity by user identification or password will be required
before access to personal information is granted.
Safeguards for Protection of Personal
Protection of personal information is of
paramount importance to Gold Line. As such Gold Line has implemented security
safeguards to protect personal information against loss, theft, and
unauthorized access, disclosure, modification or use. Such safeguards include:
restricted access to offices and
security clearance measures and
limited access on a "need-to-know" basis; and
use of passwords and encryption for
access to records;
Access to personal information by Gold Line
employees is restricted to that which is necessary to perform their duties.
Gold Line employees are aware of the importance of maintaining the
confidentiality of personal information and are committed to that end.
Any personal information collected by Gold
Line shall be retained only as long as necessary for the fulfillment of the
purpose for which it was collected. Personal information that is no longer
required to fulfill the identified purpose will be destroyed, erased or made
anonymous. Gold Line will take all reasonable care in the destruction of or
disposal of personal information to prevent unauthorized parties from gaining
access to the information.
We do not provide content on our Websites
which are intended to attract or encourage the participation of children. We do
not solicit or knowingly accept information from persons under the age of 18.
Complaints and Enforcement of Privacy
As part of Gold Line's commitment to
protection of its customers' personal information and privacy, Gold Line
welcomes comments, concerns and feedback regarding its adherence to its Privacy
Statement. Gold Line is committed to addressing and resolving in a timely
manner any complaints or inquires about our policies and practices relating to
the handling of personal information. Accordingly, any complaints or inquires
should be directed to:
Mail: c/o The Group of Gold Line
300 Allstate Parkway
Markham, Ontario L3R 0P2
All complaints received by Gold Line will be
investigated and if justified, Gold Line will take the appropriate measures,
including if necessary, amending its policies and practices, to resolve the
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